Real Results for Retail Businesses

Frequent POS system failures across 120 stores with 2–3 hour average downtime per incident. Previous IT provider had a 4-hour response time and lacked pharmacy POS expertise.

24/7 proactive monitoring of all POS systems, team training on their specific pharmacy POS platform, and sub-15 minute response times. Custom monitoring alerts for common failure patterns to address issues proactively.

• ✓ 40% reduction in POS downtime incidents
• ✓ Resolution time from 2.5 hours to 35 minutes
• ✓ Estimated $1.2M annual savings
• ✓ Customer satisfaction improved by 28%

Unreliable WiFi across 85 stores causing payment processing failures, slow inventory lookups, and frustrated staff. Different equipment at each site with no centralised management.

Comprehensive network audits across all locations, standardised equipment, centralised management and monitoring, and redesigned WiFi coverage. Separated staff and customer networks for security and performance.

• ✓ WiFi reliability improved to 99.9% uptime
• ✓ Payment processing speeds increased by 65%
• ✓ Staff mobile device efficiency improved significantly
• ✓ Customer WiFi satisfaction from 2.1 to 4.6 stars

Nationwide payment terminal certification failure threatening to shut down credit card processing across all 200 locations. Existing IT provider could not resolve the complex issues quickly, putting millions in daily revenue at risk.

Immediate mobilisation, direct liaison with payment processors and terminal manufacturers, emergency fallback procedures, and systematic recertification of all terminals across all locations.

• ✓ Crisis resolved in 18 hours vs. projected 5–7 days
• ✓ Prevented estimated $4.8M in lost revenue
• ✓ Zero store closures during the incident
• ✓ Monitoring implemented to prevent future issues

Needed to optimise staffing based on actual foot traffic but lacked reliable data. Wanted to integrate people counting technology across 45 stores including installation, configuration, and ongoing support.

Standardised people counter solution across all locations, integrated with their workforce management system, staff training on analytics for scheduling, and ongoing monitoring and support.

• ✓ 97% accuracy in foot traffic counting
• ✓ Reduced labour costs by 12%
• ✓ Improved customer service during peak periods
• ✓ $680K annual savings in optimised labour allocation

Wanted to deploy digital menu boards and promotional displays across 150 locations to improve customer engagement and increase high-margin product sales. Needed a partner for the complex rollout and ongoing support.

Managed the complete digital signage deployment including network infrastructure assessment, screen installation coordination, content management system setup, comprehensive training, and ongoing monitoring.

• ✓ 450+ screens deployed across 150 stores in 8 weeks
• ✓ 99.4% uptime for digital displays
• ✓ 18% increase in promoted product sales
• ✓ Deployment completed 3 weeks ahead of schedule