We Open Stores.
One Site or One Thousand.
From a single new flagship to a 1,000-site national expansion, RetailCare delivers end-to-end IT project management, hardware staging, on-site installation, and day-one go-live support — so your doors open on time, every time.
Why Retail Store Openings Fail
Retail IT rollouts are deceptively complex. Procurement, staging, logistics, cabling, configuration, POS software, payment terminal certification, network setup, staff training, and a hard go-live date — all must converge perfectly on the same day.
Most IT providers treat a store opening as just another project ticket. They don't understand that a delayed opening costs you rent on a dark store, lost revenue, and brand damage in front of the landlord, your franchise partner, and your first customers.
Coordinating multiple vendors — hardware suppliers, telcos, POS software vendors, fitout contractors — without a single accountable IT project manager is where most rollouts fall apart.
One Point of Accountability. Every Phase.
We act as your single IT project manager across every phase — from design to day-one support. You deal with one team. We coordinate everyone else.
- Review fitout plans and CAD drawings
- Define technology bill of materials (BoM)
- Network architecture — WiFi, switches, firewall, structured cabling spec
- POS hardware and software requirements
- EFTPOS terminal banking arrangements
- Security, CCTV, and access control scope
- Timeline and milestone plan agreed
- Hardware sourced to spec — POS terminals, receipt printers, scanners, payment terminals
- All equipment staged and pre-configured in our warehouse
- POS software installed, licensed, and patched before leaving warehouse
- EFTPOS terminals pre-certified with acquiring bank
- Store-specific configuration applied (products, pricing, receipt templates)
- Asset labels applied, inventory logged in IT Glue
- Packaged and labelled per-store for zero-confusion delivery
- Pre-opening site inspection checklist
- Structured cabling supervision — Cat6A to spec
- Network rack installation and patch panel labelling
- Power and UPS positioning confirmed
- Broadband / SD-WAN / 4G failover provisioned and tested
- Coordinate with fitout PM on access windows
- Sign-off on site readiness before hardware delivery
- On-site technician(s) for installation day
- Rack and stack — firewall, switches, access points
- POS workstation placement, cabling, and final config
- Receipt printers, scanners, and peripherals connected and tested
- EFTPOS end-to-end transaction test on live banking
- Full network connectivity test across all devices
- System walkthrough with store manager before doors open
- POS software training for all store staff
- Day-one transaction simulation — sales, refunds, voids, end-of-day
- EFTPOS and cash handling procedure walkthrough
- Store manager admin training (user management, reporting)
- IT support contact sheet and escalation procedure posted
- Laminated quick-reference guide left on-site
- Remote monitoring agent confirmed active in our platform
- Dedicated hyper-care period (first 30 days)
- Priority queue for new store tickets
- Daily check-in call for first week
- Remote monitoring alerts reviewed daily
- Transition to standard managed service plan
- Lessons learned captured for next rollout
- Full store IT documentation filed in IT Glue
Built to Scale With You
Whether you're opening your first store or your thousandth, our methodology adapts. The rigour stays constant — only the logistics multiply.
- Dedicated project manager assigned
- Full scoping call within 48 hours of engagement
- Hardware staged and configured off-site
- Single technician on opening day
- Remote monitoring live from day one
- Transition to ongoing support included
- Dedicated rollout project manager
- Wave planning — 5–20 stores per week
- Centralised staging warehouse — all hardware pre-built
- National field technician network deployed
- Master run book with per-store checklist
- Daily rollout status reporting to head office
- Parallel go-lives co-ordinated across time zones
- Bulk EFTPOS terminal certification with banking partners
- Dedicated program management office (PMO)
- Full project governance — RAID log, change control, steering meetings
- Multi-region staging and logistics co-ordination
- In-country partner network for international sites
- Standardised per-country tech stack with local compliance
- Automated provisioning pipeline — devices zero-touch enrolled
- Real-time rollout dashboard visible to exec team
- Integrated hypercare — dedicated support desk for rollout period
Everything That Goes Into a Store
We supply, configure, install, and support the full retail technology stack. You don't need separate vendors for each category.
Point of Sale
- POS workstations & all-in-one terminals
- Touchscreen displays
- Receipt printers (thermal & dot matrix)
- Barcode scanners (1D/2D)
- Customer-facing displays
- Cash drawers
- POS software install & licensing
Payments
- EFTPOS terminal supply & banking setup
- Integrated & standalone terminal config
- Contactless, tap-to-pay, mobile wallets
- Payment gateway integration testing
- Bank certification before go-live
- Surcharging and fee schedule setup
- Reconciliation process walkthrough
Networking
- Structured cabling supervision (Cat6A)
- Network rack, patch panel & switches
- Enterprise WiFi access points
- Firewall configuration & VPN
- SD-WAN with 4G/5G failover
- Guest WiFi segmentation
- Telco broadband provisioning & testing
Back Office
- Back-office workstations & servers
- Network-attached storage (NAS)
- UPS and power protection
- CCTV and access control
- Digital menu boards & signage players
- People counters
- Label printers & stock management devices
How We Run Your Project
Every rollout — regardless of size — is run with formal project management disciplines. We don't treat store openings as informal tasks. A missed go-live date has real financial consequences, and our project managers are accountable for every milestone.
Our rollout PMs have deep retail backgrounds. They understand fitout timelines, landlord access constraints, franchise operations, and the politics of head-office technology decisions versus in-store realities.
For large programs, we establish a dedicated PMO with full governance — weekly steering meetings, RAID log management, change control, and executive-level reporting. You always know exactly where your rollout stands.
Typical Rollout Timeline
Timeline is indicative for a single store. Multi-site rollouts run parallel waves — multiple stores proceed simultaneously across all phases.
Expanding Internationally?
We've Done It Before.
Australian retailers expanding into New Zealand, the UK, the Middle East, Southeast Asia, and North America face additional complexity: different payment networks, local compliance requirements, import duties on hardware, local cabling standards, and in-country support coverage.
RetailCare maintains a network of vetted in-country technology partners aligned to our methodology and standards. We act as the single accountable program manager across all regions — you don't manage multiple local IT vendors.
We standardise your technology stack where possible, accommodate local requirements where mandated, and ensure your support model is consistent whether a store is in Melbourne, Auckland, or Dubai.
Rollout Ends. Support Begins.
We don't hand off your new store to a stranger. The team that opened your store remains your support team. Documentation is already written. The store is already in our monitoring platform.
Complete IT Documentation
Every device, password, network diagram, vendor contact, and configuration is documented in IT Glue before the first trading day. Any technician can support the store without needing to ask questions.
Monitoring From Day One
RMM agents deployed during installation mean we're monitoring the store from the moment it opens. We see hardware failures, network drops, and disk space warnings before your staff notice anything.
Same Team, Same Number
Your store calls the same 24/7 support line from day one. No transfer to a "support team". The team that knows your store is the team that answers.
Planning a Store Opening?
Tell us your store count, opening date, and location. We'll respond with a scoping outline within one business day — no obligation, no sales pressure.
Free initial scoping call — no lock-in, no commitment.