Terms of Service
Last Updated: January 28, 2025
Agreement to Terms
By accessing or using the services provided by Store Support Services ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
Services Description
Store Support Services provides retail IT support and managed service provider services, including but not limited to: POS system support and maintenance, payment terminal and EFTPOS support, store network and WiFi management, display screens and digital signage support, people counter technology support, remote and on-site technical assistance, proactive monitoring and maintenance, and e-commerce website and email support.
Service Level Agreements
Our service commitments, including response times and resolution targets, are defined in your specific service agreement. We strive to meet or exceed these commitments but cannot guarantee specific outcomes due to factors beyond our control, including third-party systems, internet connectivity, and hardware failures.
Payment Terms
Monthly Plans
Monthly support plans are billed in advance. Payments are due on the first day of each service month. All prices are in USD unless otherwise specified.
One-Time Support
One-time support services are billed per incident at our standard rate of $75 USD per call. Payment is due upon completion of service.
Late Payments
Late payments may result in service suspension. We reserve the right to charge interest on overdue accounts at a rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.
Cancellation and Refunds
You may cancel your monthly support plan with 30 days written notice. No refunds will be provided for partial months of service. One-time support services are non-refundable once work has commenced.
Customer Responsibilities
To receive effective support, customers must: provide accurate information about technical issues; grant necessary access to systems requiring support; maintain compatible hardware and software; follow reasonable instructions from support staff; maintain backups of critical business data; and inform us of any changes to contact information or systems.
Limitation of Liability
To the maximum extent permitted by law, Store Support Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost data, or business interruption, arising from or relating to our services. Our total liability for any claim shall not exceed the amount paid by you for services in the three months preceding the claim.
Warranty Disclaimer
Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.
Confidentiality
We treat all customer information as confidential and will not disclose it to third parties except as necessary to provide services, comply with legal obligations, or with your explicit consent.
Intellectual Property
All content on our website and in our documentation, including text, graphics, logos, and software, is the property of Store Support Services and protected by copyright and intellectual property laws.
Termination
We reserve the right to terminate or suspend services immediately, without prior notice, for conduct that we believe violates these Terms of Service, is harmful to other customers, or is harmful to our business operations.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. We will notify customers of significant changes via email or through our website. Continued use of our services after changes constitutes acceptance of the modified terms.
Governing Law
These Terms of Service are governed by the laws of Victoria, Australia, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts of Victoria, Australia.